سياسة الاستبدال والاسترجاع

Return and Exchange Policy - Gamer2LightThis policy applies to all products sold through Gamer2Light store, in accordance with the e-commerce system in the Kingdom of Saudi Arabia, ensuring the rights of both the customer and the store.First: Timeframes for orders• Return and exchange period: The customer has the right to request a return or exchange within 7 days from the date of receipt.• Damaged or incorrect products: It must be reported within 24 hours of receipt if a damaged product due to shipping or different from the order is received to ensure the right to claim.• If not reported within the mentioned periods, the right to claim expires, with the reservation of legal rights in case of a manufacturing defect covered by the warranty.Second: Conditions for accepting the request1. The product must be in its original condition, unused, and unopened (factory packaging).2. The product must be complete with all accessories and original packaging.3. The order number or purchase invoice must be attached.4. The store has the right to inspect the product technically before approving the return or exchange request.Third: Items not covered by the return• Digital products: (shipping codes, cards, game subscriptions) cannot be returned or exchanged once the code is sent or activated.• Non-electronic products: (such as finger gloves, stand bases, covers) are only returnable if there is a manufacturing defect.• Any product that has been opened, used, or lost any of its accessories.Fourth: Digital products policy• The store is not responsible for entering the code incorrectly or using it on an incorrect platform by the customer.• If there is a technical problem with the code, it must be reported within 24 hours. The case will be examined, and if the problem is confirmed, a new code will be provided or the amount will be refunded.• The store is not responsible for delays in delivery of codes due to circumstances beyond control, noting that execution is immediate or within 24 hours at most.Fifth: Cases not considered a manufacturing defectSince product performance varies depending on devices and settings, the following cases do not grant the right to return:• The product does not suit the customer's personal preferences (such as: sound type, cooling level, lighting shape).• The product is incompatible with the customer's device (if compatibility was not confirmed with us before purchase).• Estimated performance notes (such as: fan sound, response speed of switches, cooling level of connections), as these standards depend on the user experience and device settings.Sixth: Costs and financial fees• If the error is from the store: (damaged or different product), the store bears all shipping costs and the full amount is refunded to the customer.• If the order is canceled before shipping: only the payment gateway fees are deducted (approximately 7% for Tamara and Tabi, and 3% for bank cards).• If the order is canceled after shipping (and the product is intact): actual shipping costs (going and returning) are deducted even if shipping was free, plus the payment gateway fees.• Exceptional return: If a opened product is accepted for return (with the store’s approval), additional fees are deducted for the loss of the product's value.Seventh: Manufacturing defects and warranty• If a manufacturing defect is confirmed, the product will be replaced or its value refunded, and the store bears the shipping costs.• The original packaging (carton) must be available to claim the warranty.• The warranty does not cover: misuse, breakage, exposure to liquids, external maintenance, or use of incompatible accessories.Eighth: Refund mechanism• The amount will be refunded to the same original payment method or as a store wallet according to the customer’s preference.• Refund duration: bank cards (from 7 to 21 working days), Tamara and Tabi (from 2 to 7 working days).• If the same method cannot be used for the refund, it will be transferred via bank transfer within 14 working days.